FAQ — ShopKeeper POS

Question 1

How do I get started with ShopKeeper?

Accepted Answer

Sign up for a free account, add your products, and start making sales. Our setup wizard guides you through every step.

Question 2

What payment methods does ShopKeeper support?

Accepted Answer

ShopKeeper supports M-Pesa, Airtel Money, Tigo Pesa, HaloPesa, Mixx by Yas, Selcom, bank transfers, card payments, and cash.

Question 3

Can I use ShopKeeper offline?

Accepted Answer

Yes! ShopKeeper works offline and syncs your data automatically when you reconnect to the internet.

Question 4

Is my data secure with ShopKeeper?

Accepted Answer

Yes. Data is encrypted in transit, access supports two-factor authentication, and sessions time out automatically.

Question 5

How do I manage inventory across multiple branches?

Accepted Answer

Use the multi-branch feature to track stock levels, transfer items between branches, and get low-stock alerts from a single dashboard.

Frequently Asked Questions